Customer reviews

On completion of an installation customers are asked to complete a feedback form, the following information is taken from these forms.

From March 2018 to March 2019 the total client satisfaction score was 4,364 out of 4,450 which is 98%. The average score across all five areas measured was 9.8 out of 10

7th October 2019

"Brilliant fitters, punctual, friendly & good workmanship. No more draughty windows!! Many Thanks"

​​Score 50/50

Mr Parker

Ipswich

 

Thank you, installed just in time for this blast of cold weather.

11th October 2019

"Top quality job carried out by knowledgeable, friendly and professional staff. Pleasure to have met them"

​​Score 50/50

J Killen

Rendlesham

 

Thank you, it was a pleasure working with you on the transformation of your house.

7th October 2019

​​Score 50/50

M Gardener

Woodbridge

 

Thank you for choosing Colourchange UPVC for your new back door

2nd October 2019

"Only fault was my blinds have been put back up the wrong way"

​​Score 45/50

A Earrye

Trimley St Mary

 

You will really appreciate the added insulation of these new windows this winter.

26th June 2019

"Very Pleased with the conservatory, many thanks to all involved"

​​Score 50/50

Mrs Hutchings

Felixstowe

 

Now you have a conservatory with an insulated roof you can enjoy all year round. Thanks for choosing Colourchange UPVC

21st May 2019

​​Score 50/50

Mr Jenkins

Rendlesham

That is a very good looking door that you have chosen!

13th May 2019

​​Score 50/50

Mr Mortimer

Kesgrave

Amazing bi-folds - thank you for choosing Colourchange UPVC

13th May 2019

"Installation very good - disappointed that the glass was not checked before arrival and did not fit the frames, need better attention to detail"

​​Score 45/50

Mr Powell

Wickham Market

 

Apologies that the glass was a problem. We have used the same supplier for many years and this was only the second time we have had this problem. I am glad the team had the matter resolved quickly.

7th May 2019

"Happy with work and the staff"

​​Score 50/50

Mr Read

Sudbury

 

Thank you for choosing Colourchange UPVC

24th April 2019

"An expert and friendly team, a pleasure to have them working here"

​​Score 50/50

Mr Watts

Middleton

Many thanks for your kind words

23rd April 2019

​​Score 48/50

Mr Gally

Eyke

 

Another home transformed with Colourchange UPVC

30th April 2019

​​Score 37/50

Mr Evans

Ipswich

"Site survey should have been more thorough, so no hiccups occurred along the way"

 

Unfortunately there was a hiccup with the air conditioning placement. I apologise again for the inconvenience and pleased that we completed the new roof to a standard that you feel happy to recommend us to future customers.

18th April 2019

​​Score 50/50

Mr Wisniewski

Felixstowe

 

Thanks for choosing Colourchange UPVC for your new door

18th April 2019

​​Score 50/50

Mr Forsyth

Lawford

Another conservatory transformed with an insulated roof. Thanks for choosing Colourchange UPVC

12th April 2019

​​Score 50/50

Mr Pryke

Clopton

Great to see another 50 out of 50, Thank you for ordering your new door from Colourchange UPVC

28th March 2019

​​Score 50/50

Mrs King

Grundisborough

Thank you for ordering your new porch from Colourchange UPVC, great to see another 50 out of 50

21st March 2019

"Fitters were pleasant, polite and professional, Very Clean, Very Happy and I would recommend Colourchange"

​​Score 50/50

Mrs Rowe

Ipswich

Thank you for such wonderful feedback

21st March 2019

"Very Happy with the service"

​​Score 50/50

Mr Leftley

Ipswich

Thank you for your positive feedback, enjoy your new door

20th March 2019

​​Score 50/50

Mr Clarke

Tunstall

Thank you for your positive feedback

15th March 2019

​​Score 50/50

Mr Francis

Sudbury

Thank you for choosing Colourchange UPVC, your new insulated conservatory roof will make so much difference.

8th March 2019

"Perfect - very happy with everything - happy to recommend - thank you"

​​Score 50/50

Mr Garrard

Little Glemham

Thank you for choosing Colourchange UPVC for your windows, door and fascia.

26th February 2019

​​Score 50/50

Mrs Byford

Ipswich

Thank you for the feedback. Enjoy your new windows

20th February 2019

"All the men that did work on my house were very polite and well mannered. I would have no problem recommending them to other customers"

 

​​Score 50/50

Mrs Wicks

Ipswich

Thank you for the feedback. Great to see another 50 out of 50 score

13th February 2019

"One team unfriendly, others great"

 

​​Score 45/50

Mrs Barnes

Woodbridge

Thank you for the feedback. Sorry that one of the teams didn't come across in their normal manner. Most feedback is that they are friendly and professional. I trust that you will enjoy all the benefits of your insulated conservatory roof.

4th February 2019

"Very happy with the team. Professional and effective"

 

​​Score 49/50

H Robertson

Kirton

Thank you for the feedback. Now you can enjoy your conservatory all year round with an insulated roof

31st January 2019

"The boys were very professional and left everywhere clean and tidy and caused the minimum amount of inconvenience"

​Score 50/50

R Park

Saxmundham

 

Great to see another 50 out of 50.  Enjoy you new insulated conservatory roof

19th January 2019

"Excellent service and professional fitters"

​Score 50/50

Mr Mason

Martlesham

 

Thank you for the praise for our fitting crew, they are a great team. Great to see another 50 out of 50. 

3rd January 2019

​Score 50/50

Mrs Haylock

Felixstowe

 

Thank you for the 50 out of 50. 

20th January 2019

"Great Team, lovely lads"

​Score 50/50

Makayla

Lakenheath

 

Thank you for the 50 out of 50 feedback. Delighted to see you are happy with the work

17th January 2019

"Excellent, professional fitters, Michael and Craig have been a pleasure to get to know. Highly recommended to my family and friends"

​Score 50/50

Mr Thompson

Saxmundham

 

Thank you for for the feedback. It's great to hear positive comments about the team

18th December 2018

​Score 39/50

Mr Smith

Benhall

 

Thank you for for the feedback. the score is lower than we normally see but I am delighted to see that you would recommend us.

14th December 2018

​Score 50/50

Mr Amery

Kesgrave

 

Thank you for for the feedback. 

11th December 2018

​Score 50/50

Mr Clarke

Rendlesham

 

Thank you for for the feedback. Another local job in Rendlesham

10th December 2018

​Score 50/50

Mr & Mrs Brine

Leavenheath

 

Thank you for for the feedback.

6th December 2018

"Very pleased, lovely windows, thank you"

​Score 50/50

Mr & Mrs Barker

Snape

 

Delighted to hear that you are so pleased, thank you

29th November 2018

"All good, Thank you"

​Score 50/50

Mr Sharp

Felixstowe

 

Thank you for for the feedback, I bet those new windows make a different in this cold wind!

27th November 2018

​Score 50/50

Mr & Mrs Webber

Brantham

 

Thank you for getting you conservatory roof installed by Colourchange UPVC

15th November 2018

​Score 50/50

Mr Conroy

Melton

 

Thank you for the 50/50 score and choosing Colourchange to install your insulated conservatory roof

1st November 2018

"Excellent job"

​​

​Score 50/50

Mrs Denmark

Aldeburgh

 

Thank you for the 50/50 score

8th November 2018

​​

​Score 49/50

Mr and Mrs Wright

Felixstowe

 

Thank you for choosing Colourchange to install your insulated conservatory roof

31st October 2018

​​

​Score 50/50

Mr Gooch

Woodbridge

 

Great to see another 50 out of 50, thank you

29th October 2018

"Extremely pleased with everything - would definitely recommend Colourchange"

​​

​Score 50/50

Mr and Mrs Puddefoot

Sternfield

 

Thanks for the lovely comments - another 50 out of 50

23rd October 2018

​​

​Score 50/50

G Andrews

Ipswich

 

Thanks for the feedback - another 50 out of 50

23rd October 2018

​​

"Nice Lads"

 

​Score 50/50

A Wiles

Ipswich

 

Thank you, we have a great team, thanks for the feedback

19th October 2018

​​

"Great job - thank you"

 

​Score 50/50

J Sayers

Framlingham

 

Thank you for your feedback and the 50 out of 50 score

16th October 2018

​​

​Score 50/50

Mr Carter

Kesgrave

 

Thank you for choosing Colourchange UPVC for your front door

9th October 2018

​​

​Score 50/50

Mr and Mrs Le'Grice

Colchester

 

Thank you for the 50 out of 50 feedback score

25th September 2018

​​

​Score 50/50

Mr and Mrs Friers

Colchester

 

Thank you for your business and the 50 out of 50 score

4th October 2018

"Clean up not "dog proof" we had to sweep/clean to make the area/drive safe for dogs"

​​

​Score 48/50

A. McNeill

Woodbridge

 

Thank you for choosing Colourchange UPVC for your replacement conservatory roof. Following our discussion about the team not clearing up all the screws we have stressed the importance of a thorough site sweep. Sorry for the inconvenience caused. On occasions where there are problems we will resolve and make good any issues that arise. We have a very good installation team and our very proud of the great reputation that we have.

27th September 2018

​​

​Score 50/50

G Andrews

Ipswich

 

Thank you for your feedback and the 50/50 score

28th September 2018

​​

​Score 46/50

R Clark

Grundisburgh

 

Thank you for choosing Colourchange UPVC for your new conservatory and windows. A 10/10 and four 9/10's

28th September 2018

​​

​Score 46/50

R Clark

Grundisburgh

 

Thank you for choosing Colourchange UPVC for your new conservatory and windows. A 10/10 and four 9/10's

21st September 2018

​​

​Score 50/50

A Benson-Skailes

Ipswich

 

Thank you for your business and the 50 out of 50 score

21st September 2018

​​

​Score 50/50

Ms Oliver and Ms Hansen

Aldeburgh

 

50 out of 50 again, brilliant, thank you

18th September 2018

​​

​Score 50/50

Mr Langridge

Kesgrave

Thank you for the feedback, fabulous to see 50 out of 50 again

11th September 2018

​​

​Score 50/50

S Leeding

Framlingham

Delighted to see another 50 out of 50 score - I hope you love your new window and door.

31st August 2018

"The job took longer than originally quoted, we are pleased with the works completed"​

​Score 39/50

C Ellis

Aldeburgh

Apologies again for the confusion about the 5 days for the installation. A replacement roof fitting does take around 5 days and we could have made it much clearer that the internal plastering would be completed after the installation.

7th August 2018

"Great friendly team, left the site as friends"​

​Score 50/50

Mr Hyde

Shotley

We have a great fitting team, they really know what they are doing and are a credit to our business

9th August 2018

Score 43/50

Mr Kingdom

Wickham Market

Thanks for getting your windows and doors from Colourchange, we have spoken to the team regarding the lower score on the cleanliness of the site. This is an area that we normally receive a 10 out of 10 for so it was disappointing that we let ourselves down this time. The house does look amazing now with your bespoke coloured windows.

30th July 2018

Score 48/50

Mr Shadbolt

Felixstowe

Thank you for the great feedback, I am sure you will enjoy your new conservatory

30th July 2018

Score 49/50

Mrs Earrye

Trimley St Mary

Many thanks for the great score for the installation team

25th July 2018

Score 50/50

Mrs Lake

Felixstowe

Great to see a 50 out of 50 for another installation in Felixstowe

20th July 2018

Score 50/50

Brader and Harvey

Worlingworth

Another 50 out of 50, thank you for recommending us

18th July 2018

Score 50/50

Mr Chase

Worlingworth

Thank you for the 50 out of 50 score. I am sure you are already noticing the difference an insulated roof makes on a conservatory.

16th July 2018

Score 40/50

P. Packard

Ipswich

A 40 out of 50, that was a surprise we are so used to seeing 50 out of 50, there are 5 areas of the business graded out of 10, each one here received 8 out of 10. On the grading 5 is satisfied and 10 very satisfied so it is a reasonable score. The customer was very happy with their installation and that is the important thing.

12th July 2018

"Our only comment would be that a little more communication, follow up phone calls, appointments etc would help"

Score 50/50

Mr Hill

Woodbridge

Another 50 out of 50, thanks for bringing your thoughts about communication to our attention

11th July 2018

"Many thanks for all the work carried out to provide the new conservatory in Snape earlier this year. We were particularly impressed with your helpful advice at the planning stage and we are very pleased with the result. We would be happy to recommend you to any prospective customer"

Mr Carter

Snape

Thank you for your feedback and positive comments

9th July 2018

"Great service, friendly environment and great customer service"

Score 50/50

Mrs Macheras

Thetford

Another 50 out of 50, delighted with the comments thanks

6th July 2018

"Lovely job, nice man"

Score 50/50

A French

Ipswich

Another 50 out of 50, many thanks

29th June 2018

Score 50/50

Mr and Mrs Smee

Felixstowe

Thank you for your feedback, great to see another 50 out of 50

18th June 2018

"The builder left a mess"

Score 50/50

Mrs Dale

Thank you for your feedback, and for letting us know about the mess, it is frustrating to hear that the building team fell short of expectations. We are reviewing the services that we are getting, it helps that Daryl had his own building business and 30 years of experience so he knows what good looks like. Great to see another 50/50 for our team.

4th June 2018

"Completely Satisfied"

Score 50/50

Mr Jolley

Thank you for your feedback, great to see another 50/50

29th May 2018

Score 50/50

R Shuster

Rendlesham

Thank you for your feedback, Another local installation.

30th May 2018

"Excellent, workmen great, helpful, would definitely recommend"

Score 50/50

Mrs Murray

Kesgrave

Thank you for your feedback, enjoy your new conservatory roof.

29th May 2018

Score 50/50

R Shuster

Rendlesham

Thank you for the 50 out of 50 score

17th May 2018

"Job done well and in good time"

Score 50/50

Mr Rose

Kenton

Thank you for your feedback and the 50 out of 50 score

8th May 2018

"Excellent job"

Score 49/50

Mr Lawrence

Kesgrave

Thank you for your feedback

25th April 2018

Score 50/50

Mr Ericsson

Rendlesham

Great to see another 50 out of 50 score, thank you

23rd April 2018

Score 50/50

T Swain

Ipswich

Thank you, we are always delighted to see a 50 out of 50 score

20th April 2018

"Brilliant, windows look perfect. Both so friendly and polite, it was a pleasure"

Score 50++++/50

K Root

Felixstowe

Thank you, our first 50++++ score!

17th April 2018

Score 47/50

P Smith

Felixstowe

Thank you for your feedback, we have noted that one of our fitters was spending too much time on his phone and not supporting the other enough.

16th April 2018

Score 49/50

Mr Martin

Rendlesham

Thank you for your feedback

13th April 2018

Score 50/50

G Wood

Woodbridge

Thank you for the 50 out of 50 score. Your new door looks great

12th April 2018

"Very good work, very pleased"

Score 50/50

Mr Appleton

Saxmundham

Thank you for the 50 out of 50 score. 

9th April 2018

Score 46/50

Mrs Welham-Clark

Ipswich

Thank you for choosing us to build your conservatory

2nd April 2018

Score 50/50

K Draycott

Watton

So pleased you are happy with your windows and unique coloured door, thanks for the 50 out of 50 score

14th March 2018

"From start to finish very good and professional"

Score 50+/50

Mr Bridger

Lower Somersham

Thank you for such great feedback

10th March 2018

Score 50/50

J Tomlinson

Woodbridge

Thank you for choosing us to replace your conservatory roof

9th March 2018

"Well Pleased"

 

Score 50/50

M Ferguson

Ipswich

Thank you for your feedback and the 50 out of 50 score

9th March 2018

Score 47/50

Mr Ball

Rendlesham

Thank you for choosing us to replace your windows

8th March 2018

Score 46/50

Mr Baalham

Lawford

Thank you for choosing us to replace your conservatory roof

4th February 2020

"Thanks for the finished windows they look great and the plastering is just what we wanted. All your team worked very hard and were very professional, we felt very at ease with them working in our home. Looking forward to having the rest fitted in the near future."

​Score 46/50

Mr Alexander

That's great to hear, look forward to working with you on the next phase

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